Terms & Conditions

Issued by DU Bridals (which is a brand under DU Couture Ltd.) This Terms and Conditions document governs the use of dubridals.com Online Services (the Service) including shopping and participation in promotions run by dubridals.com. You can access this Agreement at any time from the bottom of any page of the site.


Purchasing from dubridals.com

dubridals.com shopping gives customers convenient, quick, easy and secure shopping.

Should at any point our orders exceed dresses planned, and there is a change in the fabrication used we will send you alternative fabric options to choose from. We will inform customers of these changes at the “Quote” stage. So you can make an informed decision.

When selecting a bridal gown from our ranges and accessories, we will not be liable for you selecting the incorrect size, once your deposit is received. No change will be made and you are liable to complete the whole purchase. So make sure to read all the information we have offered in assisting you to choose the right dress from our racks/ accessories into being certain in your selection.

Customers can be confident that all of their details are protected by the latest security mechanisms and are used only for purposes of the transaction fulfilment. The name that will appear on your statement will be DU Bridals (brand name under DU Couture Ltd).

You will be asked to register as a DU Bridals Customer. Apart from the many member benefits, including receiving regular emails containing special deals, your shopping address details will be filed saving you the effort of entering these details each time you checkout.

However once registered and a quote is received. If there is no confirmation of the quote/ quotes we have offered, 2 months from the date the quotation was received, your account will be closed and the details will not be saved. However you should at any point later to purchase any products again, you will need to register again.


All prices quoted and listed are in New Zealand dollars (NZ$). All prices are correct at time of quotation, however we reserve the right to alter prices for any reason. If this should happen after you have ordered a product, we will contact you prior to processing your order.

All first consultations are FREE, however every consult preceding it will be $35.00/ hour and will be redeemed when a product has been purchased. The amount will be collected at the point of collection or deducted from your invoice once your shipment has been dispatched/ collected.


We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use or disclosure. For example, we store the personal information you provide in computer servers with limited access that are located in controlled facilities secured by the latest in surveillance and security technology.

Contact Details

If you have any queries regarding shopping online on dubridals.com, please email queries@dubridals.com or call 0800 DU BRIDALS

Use of the Service by You

Your right to use the Service is personal to you. You may not authorise others to use the Service, and you are responsible for all of your own use of the Service.

You may not download, modify, transmit, or otherwise use any material from the Service for public or commercial purposes.

The Service's content, information and advice are free of charge (unless otherwise stipulated). However you are responsible for your own network and connection charges.

Other than connecting to the dubridals.com servers by HTTP requests using a web browser, you may not attempt to gain access to dubridals.com servers by any means including, without limitation, by using administrator passwords or by masquerading as an administrator while using the Service or otherwise.

You agree not to disrupt, modify or interfere with the Service or its associated software, hardware and servers in any way and you agree not to impede or interfere with others use of the Service. You further agree not to alter or tamper with any information or materials on, or associated with, DU Bridals and/or the Service.


DU Bridals is a trademark of DU Couture Limited. The copyright and other intellectual property rights in the material contained in the Service are protected by DU Couture Limited.


dubridals.com will over time provide content and information which children may find interesting and may wish to access. However, no one under the age of 13 years is allowed to provide any personal information. Minors under the age of 18 years are prohibited from making purchases, including subscriptions, on the Service.


This Service provides general information about DU Bridals (which is a brand under DU Couture Limited) and the products and services they offer. The information contained in the Service has been prepared solely for the purpose of providing information about dubridals.com, its subsidiaries and the services and products they offer. dubridals.com reserves the right to change, delete or move any of the material on the Service at any time without notice.

dubridals.com and its affiliates shall not be liable to you or any third parties for any direct, indirect, special, consequential or punitive damages allegedly sustained arising out of your access to or inability to access the Service. This includes viruses alleged to have been obtained from the Service, your use of or reliance on the Service or any of the information or materials available on the Service, regardless of the type of claim or the nature of the cause of action.

Policy Changes

Any changes to this policy will be posted here.


All of the terms and conditions related to each promotion can be found under "Special Promotions".

Careful thought and consideration is taken to selecting the right brand/ brands to work on each promotion however should those companies fail in meeting the standards expected for the service/ product they are to offer DU Bridals will not be liable. We request before you choose to participate in the promotion to read the Terms & Conditions of the promotion we offer as well as the terms and conditions of those parties offering their products and services for the respective promotion.


DU Bridals V.I.P Gold

  • Anyone who visits a DU Bridals consultant or signs up online and a deposit towards a minimum total purchase of NZD 3,000.00 and NZD 3,999.00 can join the DU Bridals V.I.P loyalty programme.
  • Points can be earned through purchases online ($1 = 1 point)
  • Your points and the validity of your loyalty programme will be held for 1 year from the date your quotation is confirmed.
  • VIP rewards cannot be used by another customer
  • Rewards cannot be used as a deposit or payment method on any DU Bridals deposit and payments.
  • Rewards cannot be used in conjunction with our other offers or promotions
  • VIP’s must identify themselves as a VIP when making a purchase. Points cannot be added to your account at a later date.
  • Earned points will be deducted from your VIP account for products returned
  • To receive your 5% discount as a V.I.P gold member on your total purchase, for the reviews you agree to offer on our product and or service.
  • This discount will be collected on the day of the collection or shipment of the gown
  • The accessories discount of 5% will be applied to your total cost of accessories.
  • DU Bridals reserves the right to alter the VIP Gold/ Platinum rewards program as they see necessary. Any changes will be advised one month in advance.

DU Bridals V.I.P Platinum

  • Anyone who visits a DU Bridals consultant or signs up online and a deposit towards a minimum total purchase of NZD 4,000.00 and upwards can join the DU Bridals V.I.P Platinum loyalty programme.
  • Points can be earned through purchases online ($1 = 1 point)
  • All DU Bridals VIP Gold T’s & C’s apply except the points that are in bold and in italics
  • All complimentary products and services from our trusted suppliers and service providers will be emailed to you. These offers and suppliers will vary from season to season.
  • We are not liable for any of the purchased complimentary products/ services from these selected suppliers.
  • To receive your 10% discount as a V.I.P gold member on your total purchase, for the reviews you agree to offer on our product and or service.
  • This discount will be collected on the day of the collection or shipment of the gown
  • The accessories discount of 10% will be applied to your total cost of accessories
  • DU Bridals V.I.P Gold can reach VIP Platinum status by reaching 4,000 points or more points 6 months from the date they receive your quotation. They will then maintain their VIP Platinum status till their order is completed.